Content
42 modules
Rating
Course length
7 hours
Instructor
Niki Ackels
Description
The purpose of this GRI module is to educate our members with clear instructions and guidance regarding Professional Standards of conduct for Florida REALTORS®. A working understanding of the Code of Ethics provides the Florida REALTOR® with the expectations and requirements of both the National Association of REALTORS® and the Florida Real Estate Commission (FREC).
The Code of Ethics guides REALTORS® in providing ethical and professional service to consumers.
Objectives
On completion of this course, the participant will be able to:
- Compare usual and customary regulatory concepts with the Code of Ethics
- Interpret key aspirational concepts found in the Preamble to the National Association of REALTOR® Code of Ethics
- Apply the concepts established in the Articles of the Code of Ethics
- Evaluate given scenarios for possible Code of Ethics violations based on the concepts and Standards of Practice established in the Articles
- Outline the primary factors considered by hearing panels in procuring cause disputes
- Apply the Professional Standards process for enforcing the Code of Ethics, including the Duty to Arbitrate
- Illustrate with examples, violations of the “Pathways to Professionalism” courtesy and etiquette guidelines
- Identify the licensee’s duties to Clients and Customers
- Understand “what” may be cited in and Ethics Complaint
- Follow the timeline used to file and complete an Ethics and Professional Standards hearing
- Understand how and why the Code is updated
- Identify who the Code of Ethics applies to
- Site the history of the Code of Ethics
1.
Introduction to Professional Standards
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2.
Code of Ethics
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3.
The REALTOR® Code of Ethics
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4.
Aspirational Objectives
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5.
Exercise: Aspirational Objectives Matching
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6.
Broad Overview of the Code of Ethics Articles
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7.
Knowledge Check: Code of Ethics
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8.
Review of Article 1
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9.
Article 1 - Case Studies
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10.
Explanation: Article 1 - Case Studies
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11.
Review of Articles 2 & 3
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12.
Articles 2 & 3 - Case Studies
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13.
Explanation: Articles 2 & 3 - Case Studies
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14.
Review of Articles 4-7
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15.
Article 7 - Case Study
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16.
Review of Articles 8-10
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17.
Articles 9 & 10 - Case Studies
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18.
Explanation: Articles 9 & 10 - Case Studies
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19.
Review of Articles 11-12
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20.
Articles 11 & 12 - Case Studies
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21.
Explanation: Articles 11 & 12 - Case Studies
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22.
Review of Articles 13-17
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23.
Article 16 Case Study Responses
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24.
Knowledge Check: Articles
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25.
Enforcement of the Code of Ethics
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26.
The Inside Story – Grievance Committee
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27.
Professional Standards Committee
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28.
The Ethics Hearing and Critical Elements of Due Process
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29.
The Local Association BOD and the Professional Standards Process
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30.
Knowledge Check: Enforcement
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31.
Mediation
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32.
Ombudsman Program
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33.
Exercise: Ombudsman Advantage
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34.
Arbitration
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35.
Arbitration Discussion
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36.
Knowledge Check: Mediation and Arbitration
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37.
Procuring Cause
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38.
Arbitration and Procuring Cause Case Studies
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39.
Pathways to Professionalism
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40.
Knowledge Check: Pathways to Professionalism
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41.
Appendix
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42.
GRI 101 Professional Standards Knowledge Check
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Very in depth. I found it to be most informative and challenging.
I am glad to have finished...
I liked it but wish their were more examples of how agents get in trouble.
The course was helpful and informative, but providing the correct answers with brief explanations during the quiz reviews would make it more useful and reinforce the material being taught - helping to understand what you got wrong and reading a rationale of the answer.
This course was excellent!
This was challenging at times but very informative,
ok
Excellent
need to update this course to reflect the new rules regarding exclusive buyer broker agreements.
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