Content
42 modules
Rating
Course Length
7 hours
Instructor
Niki Ackels
Description
The purpose of this GRI module is to educate our members with clear instructions and guidance regarding Professional Standards of conduct for Florida REALTORS®. A working understanding of the Code of Ethics provides the Florida REALTOR® with the expectations and requirements of both the National Association of REALTORS® and the Florida Real Estate Commission (FREC).
The Code of Ethics guides REALTORS® in providing ethical and professional service to consumers.
Objectives
On completion of this course, the participant will be able to:
- Compare usual and customary regulatory concepts with the Code of Ethics
- Interpret key aspirational concepts found in the Preamble to the National Association of REALTOR® Code of Ethics
- Apply the concepts established in the Articles of the Code of Ethics
- Evaluate given scenarios for possible Code of Ethics violations based on the concepts and Standards of Practice established in the Articles
- Outline the primary factors considered by hearing panels in procuring cause disputes
- Apply the Professional Standards process for enforcing the Code of Ethics, including the Duty to Arbitrate
- Illustrate with examples, violations of the “Pathways to Professionalism” courtesy and etiquette guidelines
- Identify the licensee’s duties to Clients and Customers
- Understand “what” may be cited in and Ethics Complaint
- Follow the timeline used to file and complete an Ethics and Professional Standards hearing
- Understand how and why the Code is updated
- Identify who the Code of Ethics applies to
- Site the history of the Code of Ethics
1.
Introduction to Professional Standards
{{ vm.helper.t('reports.module') }}
2.
Code of Ethics
{{ vm.helper.t('reports.module') }}
3.
The REALTOR® Code of Ethics
{{ vm.helper.t('reports.module') }}
4.
Aspirational Objectives
{{ vm.helper.t('reports.module') }}
5.
Exercise: Aspirational Objectives Matching
{{ vm.helper.t('courses.exam') }}
6.
Broad Overview of the Code of Ethics Articles
{{ vm.helper.t('reports.module') }}
7.
Knowledge Check: Code of Ethics
{{ vm.helper.t('courses.exam') }}
8.
Review of Article 1
{{ vm.helper.t('reports.module') }}
9.
Article 1 - Case Studies
{{ vm.helper.t('courses.survey') }}
10.
Explanation: Article 1 - Case Studies
{{ vm.helper.t('reports.module') }}
11.
Review of Articles 2 & 3
{{ vm.helper.t('reports.module') }}
12.
Articles 2 & 3 - Case Studies
{{ vm.helper.t('courses.survey') }}
13.
Explanation: Articles 2 & 3 - Case Studies
{{ vm.helper.t('reports.module') }}
14.
Review of Articles 4-7
{{ vm.helper.t('reports.module') }}
15.
Article 7 - Case Study
{{ vm.helper.t('courses.survey') }}
16.
Review of Articles 8-10
{{ vm.helper.t('reports.module') }}
17.
Articles 9 & 10 - Case Studies
{{ vm.helper.t('courses.survey') }}
18.
Explanation: Articles 9 & 10 - Case Studies
{{ vm.helper.t('reports.module') }}
19.
Review of Articles 11-12
{{ vm.helper.t('reports.module') }}
20.
Articles 11 & 12 - Case Studies
{{ vm.helper.t('courses.survey') }}
21.
Explanation: Articles 11 & 12 - Case Studies
{{ vm.helper.t('reports.module') }}
22.
Review of Articles 13-17
{{ vm.helper.t('reports.module') }}
23.
Article 16 Case Study Responses
{{ vm.helper.t('reports.assignment') }}
24.
Knowledge Check: Articles
{{ vm.helper.t('courses.exam') }}
25.
Enforcement of the Code of Ethics
{{ vm.helper.t('reports.module') }}
26.
The Inside Story – Grievance Committee
{{ vm.helper.t('reports.module') }}
27.
Professional Standards Committee
{{ vm.helper.t('reports.module') }}
28.
The Ethics Hearing and Critical Elements of Due Process
{{ vm.helper.t('reports.module') }}
29.
The Local Association BOD and the Professional Standards Process
{{ vm.helper.t('reports.module') }}
30.
Knowledge Check: Enforcement
{{ vm.helper.t('courses.exam') }}
31.
Mediation
{{ vm.helper.t('reports.module') }}
32.
Ombudsman Program
{{ vm.helper.t('reports.module') }}
33.
Exercise: Ombudsman Advantage
{{ vm.helper.t('courses.exam') }}
34.
Arbitration
{{ vm.helper.t('reports.module') }}
35.
Arbitration Discussion
{{ vm.helper.t('courses.survey') }}
36.
Knowledge Check: Mediation and Arbitration
{{ vm.helper.t('courses.exam') }}
37.
Procuring Cause
{{ vm.helper.t('reports.module') }}
38.
Arbitration and Procuring Cause Case Studies
{{ vm.helper.t('reports.assignment') }}
39.
Pathways to Professionalism
{{ vm.helper.t('reports.module') }}
40.
Knowledge Check: Pathways to Professionalism
{{ vm.helper.t('courses.exam') }}
41.
Appendix
{{ vm.helper.t('reports.module') }}
42.
GRI 101 Professional Standards Knowledge Check
{{ vm.helper.t('courses.exam') }}
Shopping Cart
Your cart is empty