Content
42 modules
Rating
Course length
7 hours
Instructor
Niki Ackels
Description
The purpose of this GRI module is to educate our members with clear instructions and guidance regarding Professional Standards of conduct for Florida REALTORS®. A working understanding of the Code of Ethics provides the Florida REALTOR® with the expectations and requirements of both the National Association of REALTORS® and the Florida Real Estate Commission (FREC).
The Code of Ethics guides REALTORS® in providing ethical and professional service to consumers.
Objectives
On completion of this course, the participant will be able to:
- Compare usual and customary regulatory concepts with the Code of Ethics
- Interpret key aspirational concepts found in the Preamble to the National Association of REALTOR® Code of Ethics
- Apply the concepts established in the Articles of the Code of Ethics
- Evaluate given scenarios for possible Code of Ethics violations based on the concepts and Standards of Practice established in the Articles
- Outline the primary factors considered by hearing panels in procuring cause disputes
- Apply the Professional Standards process for enforcing the Code of Ethics, including the Duty to Arbitrate
- Illustrate with examples, violations of the “Pathways to Professionalism” courtesy and etiquette guidelines
- Identify the licensee’s duties to Clients and Customers
- Understand “what” may be cited in and Ethics Complaint
- Follow the timeline used to file and complete an Ethics and Professional Standards hearing
- Understand how and why the Code is updated
- Identify who the Code of Ethics applies to
- Site the history of the Code of Ethics
1.
Introduction to Professional Standards
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2.
Code of Ethics
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3.
The REALTOR® Code of Ethics
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4.
Aspirational Objectives
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5.
Exercise: Aspirational Objectives Matching
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6.
Broad Overview of the Code of Ethics Articles
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7.
Knowledge Check: Code of Ethics
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8.
Review of Article 1
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9.
Article 1 - Case Studies
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10.
Explanation: Article 1 - Case Studies
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11.
Review of Articles 2 & 3
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12.
Articles 2 & 3 - Case Studies
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13.
Explanation: Articles 2 & 3 - Case Studies
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14.
Review of Articles 4-7
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15.
Article 7 - Case Study
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16.
Review of Articles 8-10
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17.
Articles 9 & 10 - Case Studies
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18.
Explanation: Articles 9 & 10 - Case Studies
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19.
Review of Articles 11-12
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20.
Articles 11 & 12 - Case Studies
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21.
Explanation: Articles 11 & 12 - Case Studies
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22.
Review of Articles 13-17
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23.
Article 16 Case Study Responses
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24.
Knowledge Check: Articles
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25.
Enforcement of the Code of Ethics
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26.
The Inside Story – Grievance Committee
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27.
Professional Standards Committee
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28.
The Ethics Hearing and Critical Elements of Due Process
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29.
The Local Association BOD and the Professional Standards Process
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30.
Knowledge Check: Enforcement
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31.
Mediation
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32.
Ombudsman Program
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33.
Exercise: Ombudsman Advantage
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34.
Arbitration
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35.
Arbitration Discussion
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36.
Knowledge Check: Mediation and Arbitration
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37.
Procuring Cause
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38.
Arbitration and Procuring Cause Case Studies
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39.
Pathways to Professionalism
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40.
Knowledge Check: Pathways to Professionalism
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41.
Appendix
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42.
GRI 101 Professional Standards Knowledge Check
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